The Makkah Region Development Authority is a development-focused government entity established to advance urban growth, infrastructure, and key strategic projects across the region. Its mandate includes preparing regional master plans and delivering major initiatives that enhance livability and support sustainable development.
The authority places strong emphasis on strengthening its internal work environment through initiatives that enhance digital systems, boost internal communication, and provide training programs that elevate employee performance.
This commitment has resulted in a positive OHBI score of 72.94%, reflecting the authority’s dedication to fostering a healthy, productive, and collaborative workplace culture. The organization continues to drive sustainable development efforts aligned with the goals of Saudi Vision 2030.
Makkah Region Development Authority adopted a structured, Kaizen-driven approach to strengthen internal communication and reinforce a collaborative culture. Through brief post-event surveys, the authority continuously gathers employee feedback, analyzes insights, and implements gradual improvements grounded in data. This approach has increased employee engagement, enhanced the effectiveness of internal activities, and elevated overall satisfaction in a sustainable way.
The methodology delivered a clear impact on the organization’s OHBI performance, achieving a 72.94% score, surpassing the benchmark average—driven by advancements in awareness, relationships, and internal communication. These efforts contributed to the evolution of the organizational culture and reinforced a long-standing participatory environment aligned with the authority’s strategic direction.
By integrating data-driven decision making, employee empowerment, and continuous improvement principles, the authority has become a strong exemplar for healthy workplace practices and effective internal communication across government entities.